This Privacy Policy explains how Salt Lake Paws (“Salt Lake Paws,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit https://saltlakepaws.com, submit a form, request or receive pet-care services, purchase products, or communicate with us, including by text message.
OUR SMS PRIVACY COMMITMENT
We do not sell or share mobile phone numbers, text-messaging opt-in data, or SMS consent with third parties or affiliates for their marketing or promotional purposes.
1. INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
– Contact and service information: name, email address, mobile or other phone number, service address, emergency contacts, requested services, dates, and scheduling preferences.
– Pet and household-care information: pet names, species, breed, age, health or vaccination information, medications, behavior and handling notes, feeding instructions, veterinarian information, access instructions, and other details reasonably needed to provide safe care.
– Transaction information: estimates, invoices, payment status, and purchase or service history. Payment-card details may be processed directly by a payment provider rather than stored by us.
– Communications and consent records: messages you send us, customer-support records, your SMS opt-in or opt-out choice, and the date, time, source, and wording associated with that choice.
– Website and device information: IP address, browser type, device type, referring pages, pages visited, and cookies or similar technologies used for security, functionality, and analytics.
2. HOW WE USE INFORMATION
We may use information to:
– Respond to inquiries and evaluate, schedule, confirm, and provide requested services.
– Communicate about arrivals, delays, service changes, pet-care updates, safety issues, invoices, and customer support.
– Maintain records of instructions, authorizations, consent, service history, and legal obligations.
– Process orders and payments, prevent fraud, protect pets, clients, property, and our business, and enforce agreements.
– Operate, secure, troubleshoot, and improve our website, forms, communications, and services.
– Comply with applicable law, legal process, and regulatory or carrier requirements.
3. SMS AND TEXT MESSAGING
When you provide separate, voluntary consent, Salt Lake Paws may send recurring text messages about service inquiries, booking or request confirmations, scheduling, reminders, arrival or delay notices, pet-care status updates, service changes, and customer support.
We send promotional text messages only when you provide separate consent specifically covering promotional messages.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
Consent to receive text messages is not a condition of purchasing or receiving services. The SMS consent control is intended to be optional and not selected by default.
After you opt out, we may send one final text confirming your opt-out. Opting out of SMS does not prevent you from contacting us by another method and does not prevent non-SMS communications reasonably necessary to provide a service you requested.
For complete messaging terms, please see our SMS Terms & Conditions:
https://saltlakepaws.com/sms-terms/
4. HOW WE DISCLOSE INFORMATION
We do not sell personal information.
We may disclose limited information in the following circumstances:
– Service providers: We may provide information to vendors that help us host the website, manage forms and scheduling, process payments, provide customer support, store records, or transmit communications. These providers may use information only to perform services for us and not for their own marketing.
– Safety and legal reasons: We may disclose information when reasonably necessary to protect a person, animal, property, or legal right; obtain emergency or veterinary assistance; comply with law or legal process; or respond to a lawful government request.
– At your direction: We may share information when you ask us to do so, such as with a veterinarian, emergency contact, property representative, or another person you authorize.
SMS DATA-SHARING DISCLOSURE
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors that provide support services, such as customer service, website hosting, scheduling, or text-message delivery, is permitted only as necessary to provide those services on behalf of Salt Lake Paws.
All other use-case categories exclude text-messaging originator opt-in data and consent. Text-messaging opt-in data and consent will not be shared with any third parties.
SMS consent is specific to Salt Lake Paws and is not transferable to another business or sender.
5. COOKIES AND WEBSITE ANALYTICS
Our website may use cookies and similar technologies that are necessary for site functionality, form operation, security, preferences, and analytics.
You can adjust your browser settings to limit cookies, although some website features may not work correctly as a result.
6. DATA RETENTION AND SECURITY
We retain information for as long as reasonably necessary to provide services, maintain business and consent records, resolve disputes, protect safety, and satisfy legal, tax, insurance, or regulatory requirements.
Retention periods vary depending on the type of information and the reason it was collected.
We use reasonable administrative, technical, and physical safeguards designed to protect information.
No internet transmission, messaging system, or storage method is completely secure, so we cannot guarantee absolute security.
7. YOUR CHOICES AND REQUESTS
You may:
– Reply STOP to an SMS message to withdraw text-messaging consent.
– Use an unsubscribe method included in an email, when available.
– Ask us to correct inaccurate contact or service information.
– Request access to or deletion of personal information, subject to identity verification and any legal or operational reason we must retain it.
We will not discriminate against you for exercising a privacy choice provided by applicable law.
8. CHILDREN’S PRIVACY
Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.
A parent or guardian who believes a child has provided information should contact us.
9. THIRD-PARTY LINKS AND SERVICES
Our website may link to third-party websites or services.
Their privacy practices are governed by their own policies, and this Privacy Policy does not apply to them.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
We will post the revised policy on this page and change the effective date above. Material changes may also be communicated by another reasonable method.
11. CONTACT US
Salt Lake Paws
Salt Lake City, Utah
Phone:
(801) 739-9255
Website:
https://saltlakepaws.com